If you’ve got a question about one of our products, an order, payment, delivery or return, you should be able to find the answer below. Simply click on the relevant heading to reveal more information.
Ricco Zano is the trading name of Revere Reputation Ltd. The Services are provided to You by Revere Reputation Ltd. Any reference to “You” or “Your”, means you as user of our Services, any reference to “we”,”us”,”our” or “Ricco Zano” is to Revere Reputation Ltd.
Revere Reputation Ltd is a company registered in England & Wales with registered office at Balfour House, 741 High Road, London, N12 0BP, United Kingdom, Company No. 10177264
You can contact Revere Reputation Ltd t/a Ricco Zano by email at firstname.lastname@example.org
Credit / Debit card (via Stripe), PayPal and Klarna payment options are available. We accept the following:
Visa / Delta / Electron
MasterCard / Eurocard
Pay later with Klarna
Pay later with ClearPay
Ricco Zano have extended their payment methods by offering two payment options from Klarna:
– Pay later
– Pay in 3
Klarna payments are subject to your financial circumstances and Klarna may reject your application to Pay later or Pay later in 3.
Klarna payments cannot be accepted in conjunction with gift cards.
Klarna is an independent payment company and Ricco Zano have no influence over whether your payment with Klarna is accepted or not.
For more info on Klarna Pay later or Klarna Pay in 3, see Klarna’s website.
If you have further trouble with your order, please contact Klarna Customer Services.
Further information and Klarna’s user terms can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.
In cooperation with Klarna Bank AB (publ), 7th Floor, 33 Cavendish Square, London, W1G 0PW, United Kingdom
HQ – Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden
‘Verified by Visa’ and ‘MasterCard Secure’ (3D Secure) protection is in place, which protects you from the misuse of your card by asking for a personal code attached to you and the payment card.
We use a Secure Socket Layer (SSL) technology to help ensure that your shopping experience is safe. This encrypts and protects the data you send to us over the internet. A padlock at the top of the browser can be seen if SSL is enabled, which you can click on to find out information about the SSL digital certificate registration. You will also notice that when you are in secure mode, the (URL) field at the top of the browser will begin with ‘https:’ instead of the normal ‘http:’
PayPal customers are re-directed to the PayPal website to enter login details to which PayPal securely host. PayPal collects information from customers using an inline frame (iframe) on our web site. PayPal processes the transaction and returns the data to the merchants’ website for fulfilment and order tracking.
We use these security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. Unfortunately, the transmission of information via the Internet or wireless network is never completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk.
All intellectual property rights on the Services and all material or content made available by Revere Reputation Ltd via the Services shall remain at all times the property of Revere Reputation Ltd. The names, images and logos identifying us, Revere Reputation Ltd, Ricco Zano, our partners or third parties and our/their products and services contained in the Services are proprietary marks and may not be reproduced or otherwise used without express permission.
UK & International deliveries are dispatched via a tracked and signed service. A signature is required from the householder for the majority of our parcels.
1st Class (1 to 2 working days)
Standard UK Delivery (2 to 4 working days)
International delivery (5 to 14 working days)
This zone comprises of England, Scotland, Wales and Northern Ireland.
This zone covers all countries within the EU and various surrounding countries that also fall within the Europe category.
WORLD ZONE 1
Covers all countries, not defined as being in Europe or World Zone 2.
World Zone 1 generally covers countries in North America, South America, Africa, the Middle East, the Far East and Sound East Asia.
World Zone 1 does not include Australia or New Zealand as these fall into World Zone 2.
We will make every effort to deliver your order within the above time-scales. However, this is a guideline and delivery cannot be guaranteed. We will not accept responsibility for delays caused by any National postal service or our Couriers. If the goods are not delivered within the time we have estimated, please feel free to contact us by email at email@example.com and we will do everything possible to resolve the issue. We will not be liable for any loss caused to you by late delivery.
Our international delivery charges covers the cost of shipping the goods to you. However, this does not include import charges and administration fees to clear the goods when entering your country.
It is the responsibility of the purchaser to understand that charges may apply and pay all subsequent import tax and duty on goods shipped to their respective Country. In the instance that items are returned to Ricco Zano as a result of a rejected payment, subsequent charges incurred such as Import Duty and processing costs will be deducted from any refund issued. For further information on this please contact firstname.lastname@example.org
Certain items may be available to be ordered via ‘Backorder’. This means that when an item is out of stock, but it is coming back into stock, you can buy and reserve it in advance. Your order will then be dealt with as a priority once the item is back in stock and you will be notified via email.
Similarly to backorders, you can Pre-Order certain ‘coming soon’ products, so that when it is in stock you will have priority release when its available online.
We have created this 14 days returns policy to enable you to return products to us in appropriate circumstances. If you’d like a refund, these will be given at the original purchase price (excluding initial delivery charge) and made to your original method of payment.
On rare occasions, some refunds may take longer than expected to process, however all refunds will be processed within 30 working days.
This returns policy applies to all of our customers worldwide. This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
– We receive the returned product within 14 days following the date of delivery of the product
– The returned product is unused, in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new
– The returns form is sent along with the item(s), with all customer information provided
– You comply with the returns procedure set out below; and
– None of the exclusions set out in the below tabs apply.
You will need to use our returns form. You can download it here.
Please print and fill out the form with all details requested including your order number provided on your confirmation email to send back with the item(s).
In order to take advantage of your rights under this returns policy, you must: Fill in the Returns Form and the Returns Form must be sent along with the item(s).
Products returned under this policy must be sent by recorded ‘signed for’ tracked delivery to:
REVERE REPUTATION LTD
741 High Road
London N12 0BP
You will be responsible for paying postage costs associated with returns under this policy.
The following products may not be returned under this policy:
– Goods that have been used, worn, washed, modified or damaged in anyway.
– Please note ANY items returned with animal or human hair WILL NOT be swapped or refunded.
– Returned items must be in original resellable condition.
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
– We will not refund or exchange the product.
– We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.
– If we do not receive payment of such additional amount within 30 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
If you have any questions regarding our Refund & Returns policy please contact us at – email@example.com
Apologies, but we do not currently allow exchanges.
If you need to exchange an item for something else on our website, please return the item using our returns procedure, then create a new order for your new item.
The downloadable returns form can be found here.
Please note, any items purchased from our sale will be refunded at the discounted sale price, not its original non discounted price. We can also offer credit in the form of an online code that can be used for any future purchase (at the same value the item was paid for).
Credit will be given in the form of a unique online code, which will be emailed directly to the email provided.
If credit is used against a higher value item, then any payment difference will need to be paid at checkout.
If the item you received is faulty, please contact our customer service team on firstname.lastname@example.org
We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to inform us of the fault, and then a further 14 days to return it to us for refund or exchange. On Revere Reputation Ltd receiving this item, postage costs endured in returning the faulty item will be refunded.
If an item becomes faulty after your 28 day faulty item return period, and has been used, we unfortunately cannot issue a refund, but can exchange the item, only if you can provide evidence that the item was delivered to you with a fault in the first instance.
In this instance please email us at email@example.com and we will try to provide additional solutions to help resolve the issue.
Please let us know by emailing customer support on firstname.lastname@example.org and we will try our best to rectify any issues you are experiencing.
Can I change my order?
We can only make changes which DO NOT increase the value of your order. But please be quick! All orders placed before 1pm are dispatched the same working day and once your order has reached a certain point within the dispatch process, we are unable to make any changes to it. Even if you ask us in time, we may not have the style or colour you want in stock.
Email us – email@example.com ASAP
Gift Cards Terms and Conditions
Gift cards can be purchased directly through the webstore. The Ricco Zano gift card can be used for purchases at www.riccozano.com.
This card cannot be refunded or exchanged for cash.
Once you have entered all the information regarding yourself and the Recipient, and paid at checkout, you will receive an order confirmation.
The gift card will be sent separately via email directly to the Recipient email address that you have provided. Please allow up to 2 hours for this email to arrive. If it does not arrive within 24 hours, please contact us at firstname.lastname@example.org
Gift cards have a 5 year expiry date and can be used in full, or in part payment of the basket total.
You can check the balance of your gift card on your account page.
To check online, you’ll need to register an account with us, as this ensures your gift card balance is protected and only you can use it.
Proceed through the checkout as normal, and when you come to the Payment page, use the gift card number in the ‘Have a gift card?’ box (you can either part-pay or fully pay with a gift card) using the details on your gift card.
Unfortunately not, as once your payment has been processed we are unable to change this. If you require an additional item, you would need to place a new order. If you place a second order the same day and contact us to let us know both order numbers, we will do our best to ensure they are dispatched together so that we can refund you any additional postage costs incurred.
Yes you can, but be quick.
All orders placed before 2pm are dispatched the same working day and once your order has reached a certain point within the dispatch process, we are unable to stop it from being dispatched.
Please email us at email@example.com as soon as possible quoting your Order Number & the name you purchased under so we can help you. Order cancellations made after an order has been dispatched, the customer will be liable to return postage.
Sorry, not at the moment. All orders need to be placed online for security. If you are having any difficulty placing an order online by all means email us at firstname.lastname@example.org and one of our team will help.
Sorry, but unfortunately we are unable to amend your order if you forgot to enter your discount code when you placed your order.
You should have received an email from our courier service. You can use the emailed link to track your parcel. If you have not received a dispatch confirmation email 6 hours after purchase, please contact us at email@example.com